All cancellation requests will be reviewed to see where the order is in the process and if it is still in the window to be cancelled. Orders already on the dock, on a truck, or in route may not be able to be cancelled. If you request an order on the dock, on a truck, or in route to be re-routed this order will be subject to a 10% re-stocking fee and you will need to pay the return freight.
Refused Orders: If an order is refused by you or your customer you will be subject to a 10% re-stocking fee and return freight.
Damages/Defectives: Any report of Damages or Defectives needs to be made within 48 hours of delivery. Any reports made after this time frame are subject to non-action on our part. Detailed photos of said damage must be provided, including photos of the box and the packaging as it was received.
All buyers remorse requests will be reviewed in a timely manner and we will advise the warehouse address to return to if a return is agreed upon. Unauthorized returns will not be given credit. Returns sent to the wrong address will not be given credit. Returns for Buyer's Remorse or otherwise will not be credited for products requested/shipped after 30 days from delivery. Credit for Returns will be given once freight is confirmed received back at warehouse, received in original packaging and in good saleable condition. If approved, merchandise credit will be less freight costs unless HomeRoots is determined to be at fault. Please note that beginning 10/1/2021 all returns will be subject to a 10% re-stocking fee.
