Contact Us

If you are near Metamora, Michigan, feel free to stop on in at 830 W Dryden Rd, Metamora, MI 48455 where our store is located.

You can also reach our customer service team by phone at 810-834-6061, by email at info@birchandbind.com, or through our Contact Us page. We’re here to help!

We offer a wide range of furniture, including living room, bedroom, dining, office, and outdoor furniture. From sofas and chairs to coffee tables and storage solutions, we have something to suit every style and need.

Once your order has shipped, you’ll receive an email with tracking information. You can also track your order by logging into your account and visiting the "Order History" section. When in doubt, always email us for help at info@birchandbind.com or use the form above. We are happy to assist you!

We want you to love your purchase, but if something isn’t quite right, we offer 7 days for defective items, and 4 days for claims on shortages or missing items. 30 days for non-defective items with a 20% restocking fee and customer pays return shipping. Items that do not qualify for returns or have special return policy are noted in the product description. Returns must be in new, unused condition, and the original packaging is preferred. Custom or final sale items are non-returnable. Please visit our Refund Policy page for full details.

Yes, some of our vendors offer assembly services for an additional fee. When purchasing furniture that requires assembly, you’ll have the option to add a note requesting this service during checkout. We will reach out to you with 24-48 hours to let you know if the item is eligible and the additional cost prior to processing your order. 

We process orders quickly to get your items to you as soon as possible. If you need to make a change or cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate, but once an order has shipped, it may no longer be able to be modified.

If your product has a defect or issue, please contact our customer service team within 7 days of receipt, and we’ll help you with a solution. An additional warranty may be purchased upon request.

Yes! We offer gift cards in various denominations. They can be purchased online and are valid for use on any item in our store. Digital gift cards will be sent to the email address provided. If you would prefer a physical gift card, Contact Us and we'll be sure one gets mailed out to you. 

Each piece of furniture has specific care instructions, and we recommend following the manufacturer’s guidelines. For general care, avoid placing furniture in direct sunlight or near heat sources, and clean it regularly using a soft cloth. For upholstered pieces, we suggest vacuuming them regularly to maintain their appearance.

Yes, we offer financing options through Affirm. You can choose to pay in installments at checkout. 

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