Refund Policy
We have a 30-day return policy for most items, which means you have 30 days after receiving your item to request a return. Items that do not qualify for returns or have special return policy are noted in the product description.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@birchandbind.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Special Vendor Return Policies: Some vendors enforce a restocking fee for "change of mind"/non-defective returns. The product will state if there is a restocking fee in the "Special Vendor Return Policy" section on the product page and listed below:
- Loloi: 7 days for defective items, and 4 days for claims on shortages or missing items. 30 days for non- defective items with a 20% restocking fee and customer pays return shipping.
- Moe's Home Collection: 15 days to submit a claim for damaged items.
It is essential to document any damage on the Proof of Delivery when an order is received to assist in submitting claims, along with supporting pictures of the damage to the carton and the product itself—clear, close-up photos of the damaged area and the whole piece. Should you not note the damage on your Proof of Delivery, the claim may be denied. For any cancellations made after the order has been processed, there is a 20% restocking fee applied and customer pays return shipping on non-defective items. - Hudson Valley Lighting Group (including by Mitzi, by Troy Lighting, Corbett Lighting): 15 days to submit a claim for damaged items. 25% restocking fee and customer pays return shipping
- Homeroots: All cancellation requests will be reviewed to see where the order is in the process and if it is still in the window to be cancelled. Orders already on the dock, on a truck, or in route may not be able to be cancelled. If you request an order on the dock, on a truck, or in route to be re-routed this order will be subject to a 10% re-stocking fee and you will need to pay the return freight.
Refused Orders: If an order is refused by you or your customer you will be subject to a 10% re-stocking fee and return freight.
Damages/Defectives: Any report of Damages or Defectives needs to be made within 48 hours of delivery. Any reports made after this time frame are subject to non-action on our part. Detailed photos of said damage must be provided, including photos of the box and the packaging as it was received.
All buyers remorse requests will be reviewed in a timely manner and we will advise the warehouse address to return to if a return is agreed upon. Unauthorized returns will not be given credit. Returns sent to the wrong address will not be given credit. Returns for Buyer's Remorse or otherwise will not be credited for products requested/shipped after 30 days from delivery. Credit for Returns will be given once freight is confirmed received back at warehouse, received in original packaging and in good saleable condition. If approved, merchandise credit will be less freight costs unless HomeRoots is determined to be at fault. Please note that beginning 10/1/2021 all returns will be subject to a 10% re-stocking fee. - Napa: Per the vendor, you must advise us within 8 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction. Unauthorized returns will be refused at the docks and returned to the sender. Returned merchandise will be subject to a 20% restocking fee and freight charges both ways.
- Uttermost: QUALITY GUARANTEE: We stand behind the quality of our products. If you are not completely satisfied with our quality, please submit a claim within 30 days of receipt for a credit, replacement, or exchange.
FREIGHT CLAIMS: For any shipping damage that might occur as well as the handling of freight claims, please submit a claim within 5 days, and we will resolve it to your satisfaction.
CUSTOMER REMORSE: Authorized returns of first-quality merchandise are subject to a 25% restocking fee and must be received back in their original pack and resalable condition. The customer has to notify us of the request within 30 days of receiving. -
Anji Mountain:If you would like to return your Anji Mountain product you can do so within 30 days from the date you received it.
The product must be in its original condition to receive a refund. If possible, please ship the item back to us in its original packaging. If that is not possible then it is your responsibility to repack the item safely and securely so that we receive the item in its original condition. If we receive the item and it is not in its original condition we cannot process the return. Shipping insurance is strongly recommended.
You are responsible for the cost of shipping the product back to our distribution center in all instances except in the case of a manufacturing defect. A Return Merchandise Authorization (RMA) number will be given to you in the case of a manufacturing defect and it must be written on the outside packaging of the item so that we can identify your return.
If you believe that your product has a manufacturing defect, we request that you email us an explanation of the issue including clear, detailed photographs at info@birchandbind.com. Anji Mountain has the exclusive authority in its sole discretion to determine whether a product is defective (not B&B). If a product is determined to be defective we will either (1) replace the product at no charge or (2) issue a refund for the original purchase price of the product including shipping and handling.
Please keep in mind that products made from natural fibers and recycled materials will exhibit irregularities in construction, weave and color—these unique variances are often what make the item special. But sometimes they are defects and in those cases, we will work with you to make you happy. -
Monte: Return Policy: 14-Day Hassle-Free
If for any reason you choose to RETURN your Monte product, you will have 14 days from the date you receive it to request a refund for the full purchase price, less a return shipping fee. The return shipping fees are as follows:
$99 return shipping fee for each glider
$49 return shipping fee for each ottoman
PRODUCT MUST BE IN ORIGINAL PACKAGING FOR A RETURN
Please Note:
Before you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit. If there is visible damage to the product, please make note of it when you sign for your delivery. Please retain all packaging until you have fully inspected your products. -
Kalalou: Call or email Customer Service within 15 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary. All customer choice/buyer’s remorse returns are subject to a 20% restocking fee.
All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart. Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.
If a return is necessary for the situation and your order was sent via FedEx, we will provide a label to return the item to us. You can apply the label(s) to your box(es) and hand to your FedEx delivery driver at your next visit from them.
If a return is necessary for a freight item, we will coordinate with you and the freight company to pick up your item(s).
You can always contact us for any return question at Info@birchandbind.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like soaps, candles, and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
We do not accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.