GREENGUARD Gold Certified- Our furniture is screened for more than 10,000 chemicals and emissions, contributing to cleaner air in your home. Cleaner air = a healthier home. 

Handcrafted- Every product is proudly built by hand in our Toronto facility. Built with care. Built responsibly.

Color- Dune

Fabric- Performance Heathered. All our Performance Fabrics are very durable, easy to spot clean, and easy to maintain.

HOW TO SPOT CLEAN FABRICS:

• If needed, vacuum first and/or gently blot away as much of the spill as possible using a clean white cloth
• Mix 1 tsp clear liquid soap with 1 Cup warm water until little bubbles appear
• Dampen a soft clean cloth with soap/water solution and using short circular motions, gently wipe the spot. Do not saturate the fabric with the solution
• Once the spot is removed, use a clean water-dampened cloth to blot the area and remove any soap residue; blot with a fresh dry cloth and allow to air dry
• For larger or difficult spills, please consult a professional upholstery cleaner

PLEASE NOTE:
This information is a general guideline.
For tougher stains or overall soiled condition, please consult a professional upholstery cleaner.

FABRIC CARE:

• To prevent fading and/or cracking of the fabric, keep furniture out of direct sunlight and heat
• Never use abrasive or acidic cleaning products
• Vacuum upholstery regularly; for Enviroleather, wipe regularly with a clean dampened cloth
• Avoid dark denim and clothing on light furniture; dyes may transfer and be difficult to clean
• Clean spills as soon as they occur.
• Do not use any after market fabric protector or leather protector on Monte products, or warranty will be void
• For more info about Enviroleather 

 PRODUCT CARE:

• Always use felt pads or a rug under your Monte furniture to avoid damage to floors
• Dust all woods and metals regularly; when needed, only use a clean, water-dampened cloth to wipe down; do not use cleaning products or abrasive cleaning pads on woods or metals
• Do no sit or rest on arms of a glider; this may damage the gliding mechanism
• Inspect all parts annually (i.e. gliding mechanism, hardware, wood slats, trundle wheels, etc.) to ensure proper functioning and to clean out any dust and/or debris build-up

FOR GLIDER CHAIRS:

Please allow 1-2 weeks for production, plus 1-2 more weeks for delivery & arrival. 

• We offer free contactless/threshold delivery.
• Once your order ships, you will receive a notification by email with tracking info.
• Within 5-10 days after your order has shipped, you will receive a phone call from a local courier to arrange a delivery time (Mon-Fri, 9am-5pm).
• We recommend an extra set of hands on deck to help with moving your box(es).
• In some instances, our delivery agents may not be able to place your order into the first threshold of your residence. The driver may leave your box(es) in your first dry, covered area.
• In some remote areas, we may ship your item with UPS. Your shipment notification will contain UPS tracking info, which will provide you with your delivery date. Any updates with UPS shipments will be made electronically.

ROOM OF CHOICE DELIVERY:

• In most areas, we offer the option to upgrade to Room of Choice delivery on all chairs/sofas/beds for an additional $250.
• This service includes delivery to the room of your choice, with removal of all packaging.

PLEASE NOTE:

Before you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit. If there is visible damage to the product, please make note of it when you sign for your delivery. Please retain all packaging until you have fully inspected your products.

FOR OTTOMANS:

Please allow 2-3 weeks for production, plus 1-2 more weeks for delivery & arrival. If purchased with a glider, please see shipping time frame above.

• We offer free contactless/threshold delivery.
• Once your order ships, you will receive a notification by email with tracking info.
• Within 5-10 days after your order has shipped, you will receive a phone call from a local courier to arrange a delivery time (Mon-Fri, 9am-5pm).
• We recommend an extra set of hands on deck to help with moving your box(es).
• In some instances, our delivery agents may not be able to place your order into the first threshold of your residence. The driver may leave your box(es) in your first dry, covered area.
• In some remote areas, we may ship your item with UPS. Your shipment notification will contain UPS tracking info, which will provide you with your delivery date. Any updates with UPS shipments will be made electronically.

PLEASE NOTE:

Before you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit. If there is visible damage to the product, please make note of it when you sign for your delivery. Please retain all packaging until you have fully inspected your products.

RETURN POLICY: 14-DAY HASSLE-FREE

If for any reason you choose to RETURN your Monte product, you will have 14 days from the date you receive it to request a refund for the full purchase price, less a return shipping fee. The return shipping fees are as follows:

• $99 return shipping fee for each glider
• $49 return shipping fee for each ottoman
• PRODUCT MUST BE IN ORIGINAL PACKAGING FOR A RETURN

WARRANTY

Rest Easy — our manufacturing warranty covers:

• 5 years on internal wood frame
• 5 years on internal springs
• 5 years on exterior metal frames or exposed woods
• 2 years on foam, fabric and metal glider mechanisms

• The following are NOT considered manufacturer’s defects and will NOT be covered under warranty:
  • regular wear and tear
  • dye transfers
  • exposure to direct sunlight that causes damage/fading
  • misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
  • failure to follow proper assembly, cleaning and/or care instructions
  • altering the product in any way (ie reupholstering, adding fabric treatment, etc)
• Warranty will be void if merchandise has been moved from original delivery address
• Monte Design reserves the right to charge for any additional expenses that may incur during a warranty claim (shipping and labour costs)