Call or email Customer Service within 15 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary. All customer choice/buyer’s remorse returns are subject to a 20% restocking fee.
All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart. Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.
If a return is necessary for the situation and your order was sent via FedEx, we will provide a label to return the item to us. You can apply the label(s) to your box(es) and hand to your FedEx delivery driver at your next visit from them.
If a return is necessary for a freight item, we will coordinate with you and the freight company to pick up your item(s).